物流政策
SHIPPING WITHIN CANADA:
- Service Provider: All orders are dispatched using Canada Post's Expedited service.
- Free Shipping: We offer complimentary shipping for all Canadian orders exceeding $55 CAD, calculated after any discounts and before taxes.
- Shipping Fees: For orders below $55 CAD (after discounts and before taxes), a non-refundable fee of $9.98 CAD applies.
- Shipping Time: While we aim to process and dispatch your order as quickly as possible, please allow 3-7 business days for delivery, depending on your location in Canada. Being based in North York, Ontario, shipments within Ontario generally arrive faster.
- Tracking: Once your order is dispatched, you will receive an email containing the tracking information.
- Remote Locations: For remote or hard-to-reach areas in Canada, additional shipping times and fees may apply. We will contact you if this is the case.
RETURNS:
General Guidelines:
- We welcome returns for any reason within 90 days of purchase.
- If you're unsatisfied with your order from Nutridom.ca, please contact us with your order details.
Unopened Products:
- Reach out to us at ecommerce@davidhealthfood.com.
- Provide your order number, product name, and a brief reason or a photo of the product.
- For unopened products, there's no need to physically return the item. Upon verification, a refund will be processed using your original payment method.
Opened Products:
- Email us at ecommerce@davidhealthfood.com.
- Share your order number, product name, and reason for dissatisfaction.
- Once the return is approved, you'll receive a full refund within 7-10 business days.
NEED HELP WITH YOUR ORDER? WE'RE HERE TO ASSIST!
- Business Hours: Monday to Friday, 9:00 AM - 5:00 PM EST
- Contact Email: ecommerce@davidhealthfood.com
Thank you for shopping with Nutridom.ca! We appreciate your business and are dedicated to serving our Canadian customers from coast to coast.